The City of Coral Gables values the diversity of all its residents and visitors, and welcomes participation from all interested parties in its programs, services and activities, regardless of cultural identity or background. The city is committed to complying with Title VI of the Civil Rights Act, the Americans With Disabilities Act (“ADA”), the Florida Civil Rights Act and related laws. The city is committed to promoting the comprehensive realization of equal opportunity and equal access to all of its programs, services and activities regardless of race, color, national origin, sex, religion, age, disability, marital or family status, sexual orientation, gender identity, or any other characteristic protected by law. The city will not tolerate any form of proscribed discrimination in any of its programs, services or activities. Further, the city will not tolerate any form of retaliation directed against an individual who complains of discrimination pursuant to this policy or who participates in any investigation concerning discrimination pursuant to this policy.
If you think you have been discriminated against or denied access to the city’s programs, services, or activities in violation of the city’s Title VI/Nondiscrimination or ADA policy, you may file a signed, written complaint with the city’s Chief Diversity, Equity, Inclusion and Accessibility (DEI&A) Officer within 30 days of the alleged discrimination. The procedure for filing a complaint is contained in the Non-discrimination Policy and in the Disability Non-Discrimination Policy.
Website Accessibility Statement
The City of Coral Gables is committed to ensuring that all visitors and residents are able to access and use all of our programs, services, and activities. We recognize that many visitors and residents use our website to access information about what we offer and to obtain services.
We also recognize that users of the website who have disabilities may use the website with the assistance of technology, including screen readers and screen enlargement software, as well as with captioning, transcripts, and the use of other auxiliary aids and services. As outlined below, we want to provide users of our website with information about what we offer, ways to inform us of any difficulties encountered, alternative ways we can offer the services, the time frame for doing so, and who to contact if you encounter a problem.
The City is continually reviewing the website and implementing the Web Content Accessibility Guideline (WCAG) on the website’s content and elements. Nonetheless, our website offers a wide range of information and services, and we recognize that for users with disabilities, some material on our site may pose challenges. We are interested in hearing from users with disabilities. We want to know about your experiences. We want to address the challenges you identify.
Problem using our website?
Web accessibility concerns should be brought to the attention of our Chief Diversity, Equity, Inclusion and Accessibility (DEI&A) Officer, Raquel Elejabarrieta. We will respond within one (1) business day.
- Email: Ada@coralgables.com
- Direct Phone Number: 305-722-8686
- Mail to: Raquel Elejabarrieta, Chief Diversity, Equity, Inclusion and Accessibility (DEI&A) Officer, 2151 Salzedo Street, Coral Gables, Florida 33134
Please provide the following information:
- Your name
- Your phone number
- Your email address
- The date and time you encountered a problem using our website
- The web page/web address on which the problem occurred
- What occurred/what were you unable to do
- Any error messages you received
- Title VI / Non-Discrimination Program Plan (LAP Certification)
- General Non-Discrimination Policy
- Discrimination Grievance Form (English & Spanish)
- Disability Non-Discrimination Policy
- Reasonable Accommodation Request Form (English)
- Reasonable Accommodation Request Form (Spanish)
- Reasonable Accommodation Request Form (Cardboard Boxes)
- Disability Discrimination Grievance Form (English)
- Disability Discrimination Grievance Form (Spanish)
- ADA Transition Plan - December 2017
- ADA Transition Plan - Update July 2019
- Title VI Program Plan for Trolley Services
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We believe everyone deserves to PLAY in The City Beautiful.
The Coral Gables Accessible Recreation Program provides accessible well-rounded recreational programs at all of its locations: Youth Center, Venetian Pool, Adult Activity Center, Biltmore and Salvadore Tennis Centers, and contracted programs. We support the goals of the Community Recreation Department with an emphasis on inclusion. We will work with patrons to make recreational experiences fun, meaningful, beneficial and accessible through inclusion initiative, individual accommodations and specialized programming for children and adults.
Accessible to all
We strive to ensure that our website is accessible to everyone but recognize that alternatives to using the website should be available in the event that a user with a disability encounters a problem using our website. Should you encounter such a problem, we urge you to contact Raquel Elejabarrieta, Chief Diversity, Equity, Inclusion and Accessibility (DEI&A) Officer, who will provide an alternative way to quickly obtain the information you are seeking to obtain through the website.
Advisory Board on Disability Affairs
Every first Wednesday of the month at 8 a.m. at the Coral Gables War Memorial Youth Center second floor conference room, located at 405 University Drive. All meetings are open to the public. To request accommodations or agenda items, please contact ADA@coralgables.com two weeks before the meeting you wish to attend.
Public Records Notice
Requests for accommodation and grievances filed with the city and any written responses connected therewith will be maintained as public records by the city in accordance with Chapter 119, Florida Statutes.
The city welcomes service animals accompanying individuals with disabilities on city property or who are attending or participating in the city’s services, programs or activities. At the city, a service animal is defined as any dog or miniature horse trained to do work or perform tasks for the benefit of an individual with a disability. These tasks may include, but are not limited to, guiding a person who is visually impaired or blind, alerting a person who is deaf or hard of hearing, pulling a wheelchair, assisting with mobility or balance, alerting and protecting a person who is having a seizure, or retrieving objects.
Individuals must retain control of their service animal at all times and are responsible for any damage to city property caused by their service animal. City employees are not permitted to take control of service animals and the city will not provide food for the animal. A service animal may be excluded or removed from the city’s property or from the location of a city service, program or activity if the animal is not controlled, if the animal is not housebroken, or if the animal’s behavior causes a direct threat to the health and safety of others.