Citizen Complaint Process
- Citizen complaints against Coral Gables Police Officers and/or non-sworn employees are investigated by the Internal Affairs Section.
- All complaints will be accepted by the Internal Affairs Section and can be received in person, by letter, by telephone or by email. Anonymous complaints are also accepted.
- You may at anytime speak with a Supervisor to initiate a complaint on any employee of the Police Department.
- If you prefer to mail your complaint send it directly to the Internal Affairs Section at the Coral Gables Police Department.
- Upon receipt of the complaint, you will be contacted by the Internal Affairs Section and/or a Supervisor. At this time you my be requested to provide a sworn statement(s), produce any evidence of allegations and/or discuss the complaint in detail.
- Following a thorough and impartial investigation, a disposition will be rendered based upon all available factual information. The complainant will be contacted at the completion of the investigation and will have the opportunity to discuss the disposition of the complaint.
- For more information:
- Internal Affairs Phone: 305-460-5450 Monday thru Friday 8:00 am to 4:00 pm
- Main Police Department phone: 305-442-1600 (24 hours a day)
- Internal Affairs fax/email: 305-460-5493 or firstname.lastname@example.org
- Mail: Coral Gables Police Department, Internal Affairs Section, 2151 Salzedo Street, Coral Gables, Florida 33134
Warning: Filing a false complaint is a crime. False complaints are forwarded to the Miami Dade County State Attorney's Office.
Under Florida's Public Records Law, all completed cases and annual statistical summaries of complaints and internal affairs investigations become public record and are made available for inspection during normal business hours.
Yes, all complaints against employees are investigated provided the complaint contains sufficient data to warrant an investigation.
The complaint is documented on a Complaint Intake Form. When received, the complaint is classified and assigned to an investigator of supervisory rank. Statements are taken from the complainant, all witnesses, and the subject employee(s). Upon completion, the case is reviewed and a disposition is made by the Office of the Chief.
Typically, a case can take from 45 days to a maximum of 180 calendar days. Some investigations are more complex and may take longer.
Yes, both the complainant and the employee are notified and encouraged to contact the Internal Affairs Section to discuss the findings.
Yes, the State Attorney's Office and the Florida Department of Law Enforcement reviews all cases involving alleged criminal misconduct. The FBI and the U.S. Attorney's Office review allegations of civil rights violations.