COMPLAINT PROCEDURE UNDER TITLE VI OF THE CIVIL RIGHTS ACT OF 1964
Any person who believes he or she has been discriminated against on the basis of race, color or national origin by the City of Coral Gables trolley service may file a complaint by completing and submitting the City’s Title VI Complaint Form. The form may be delivered in-person or submitted by fax, mail, or email to the Trolley Administrative Office, or completed on-line on the City’s website. The contact information for the Trolley Administrative Office is:
Kevin Kinney, Parking Director and Title VI Coordinator
City of Coral Gables
Trolley Administrative Office
4133 Le June Road
Coral Gables, Florida 33146
If the person making the complaint is an individual with a disability and needs assistance in completing the Title VI Complaint Form, he or she should contact the City’s ADA Coordinator. (See City’s “Disability Non-Discrimination Policy”)
The City investigates complaints received within thirty (30) days from the date of the alleged incident. The City will only investigate complaints that are complete. The City will endeavor to complete the investigation within thirty (30) days of its receipt of the complaint, however a longer period may be necessary based on the circumstances of the alleged incident.
The City will make a prompt investigation when a complaint indicates a possible violation of Title VI. The investigation may include interviews with the complainant and witnesses and review of the records or documents relevant to the complaint. If the investigation determines that a Title VI violation occurred, the City will take prompt corrective action to address the issue.
If more information is needed to investigate the complaint, the City may contact the complainant, who will have seven (7) days to submit the additional information. If the complainant does not submit the information, the City may close the case. The City may also close the case if the complainant no longer wishes to pursue the complaint.
After completion of the investigation, the City will issue a written notice to the complainant concerning the investigation results and the corrective action, if applicable. If the complainant wishes to have a review of the investigation determination, he or she has ten (10) days from the date of the written notice to submit a written request for review of the determination. The request should be submitted to the Title VI Coordinator. The City will respond to the request for review in writing.
A person may also file a complaint directly with the Federal Transit Administration within 180 days of the alleged incident. The complaint must be filed with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.
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