Network & Systems Division
Systems - This group is responsible for systems engineering, analysis, support and administration. This includes hardware, software, databases, operating systems, storage, Intranet/Internet/Extranet, and server infrastructure.
Network and Telecommunications - This group designs, engineers, and implements network and telecommunications systems and security. This includes WAN/LAN, voice, data and video network equipment, wireless and wired links, fiber optics network, environmental and facilities maintenance.
Applications & Programming - This group develops and manages all software applications for the enterprise.
Business Analysis - This group provides solutions to the City using Business Intelligence (BI) information technology and tools. This includes analysis, plans and functions for the purpose of enhancing business processes, operations and information process flow.
Customer Support Division
Field Service - This group is responsible for supporting the day to day operations of all city departments; providing high quality onsite customer service and technical expertise. They work to resolve many kinds of PC, telecommunication and network issues.
GIS - This group manages production and distribution of citywide Geographic Information System (GIS) information and applications. This includes maps and map software; and, tools that can be implemented with GIS software.
Help Desk - This group receives and manages all inbound calls for IT Service. They assist internal and external customers by providing phone support and remote customer support. They assign and dispatch field service staff for onsite response. The Service Desk retains ownership and tracks all calls until an issue is resolved.