INFORMATION TECHNOLOGY DEPARTMENT IT Project Management, GIS, Service Desk and IT Training
IT PROJECT MANAGEMENT
FUNCTIONS:
- EDEN Customization Management
- EDEN Project Management
- Project Scheduling
- Project Deliverables
- Project Reporting and Metrics
- Post-project Maintenance and Updates
GIS FUNCTIONS:
- Enterprise GIS Management
- Internet Mapping Services
- Inter-agency Data Exchange
- Database Design
- Map Output - Media Service
- GIS SOPs
SERVICE DESK FUNCTIONS:
- Service Desk Administration
- Customer Notifications Management
- IT Performance Metrics
- Training Calendar and Facilities Management
- Service Desk SOPs
IT TRAINING FUNCTIONS:
- Training Schedule Administration
- Staff Certification Administration
- Coursework and Testing Verification
- Facilities, Equipment and Instructor Administration
- IT Training SOPs
This division manages IT projects, GIS services and Service Desk Operations
IT PROJECT MANAGEMENT, GIS,
SERVICE DESK AND IT TRAINING STAFF:
SERVICE DESK GROUP
Alex Gamundi
IT Analyst
Service Lead Support; ERP Support and Training; Product Expert; Client Hardware Standards and Support; Product Expert...
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Roger Rodriguez
IT Specialist
Service Level 1 and 2 Support; Systems and Application Implementation and Support; Training Operations; Network Support
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Yunior Alvarez
IT Specialist
Service Level 1 and 2 Support; Systems Implementation and Support; Application Development and Support; GIS Systems Support...
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Andre Gonzalez
IT Technician
Project Coordination, Project Documentation, Training Coordination, PC Hardware and Software Support, PC Client Implementation and Support, Field Operations Support...
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